Dear Doug,

I am writing to say thanks for everything you did in handling the replacement of the transmission on my Land Rover Freelander. I still can't believe how quirky, sensitive, and expensive anything maintenance-related is for this vehicle. I've certainly learned my lesson and will never again purchase another Land Rover.

I know word-of-mouth is important for a local business such as yours, so I wanted to let you know that I have told many friends about this unbelievable story and, most importantly, the professional and concerned way you handled the whole ordeal. As amazed as they were at hearing about maintenance drama, they were even more amazed in hearing how you handled the issue. I hope this results in new customers for you and I will continue to point folks in your direction.

Thanks again.

Sincerely,

Robert Murphy